zendesk-mcp-server by wlaubernds - MCP Server

Zendesk MCP Server

Model Context Protocol server that connects AI assistants to Zendesk, enabling natural language queries over support tickets, help articles, and customer feedback.

Search your Zendesk data using AI in Cursor, Claude Desktop, or any MCP-compatible tool.

Features

🔍 Search Support Tickets - Query tickets with advanced filters (status, tags, dates, priority)
📚 Search Knowledge Base - Find relevant help articles and documentation
📊 Feature Feedback Analysis - Get comprehensive feedback about specific features including bug reports, feature requests, and support questions
🎫 Ticket Details - Retrieve full ticket information including all comments
📖 Article Content - Access complete help center articles
🏷️ Tag-based Search - Find all tickets with specific tags

Installation

Option 1: Use via npx (Recommended)

No installation required! Just configure and use:

{
  "mcpServers": {
    "zendesk": {
      "command": "npx",
      "args": ["-y", "zendesk-mcp-server"],
      "env": {
        "ZENDESK_SUBDOMAIN": "your-company",
        "ZENDESK_EMAIL": "your-email@company.com",
        "ZENDESK_API_TOKEN": "your-api-token-here"
      }
    }
  }
}

Option 2: Install Globally

npm install -g zendesk-mcp-server

Then configure:

{
  "mcpServers": {
    "zendesk": {
      "command": "zendesk-mcp-server",
      "env": {
        "ZENDESK_SUBDOMAIN": "your-company",
        "ZENDESK_EMAIL": "your-email@company.com",
        "ZENDESK_API_TOKEN": "your-api-token-here"
      }
    }
  }
}

Option 3: Local Development

git clone https://github.com/wlaubernds/zendesk-mcp-server.git
cd zendesk-mcp-server
npm install
npm run build

Then use the local path in your config:

{
  "mcpServers": {
    "zendesk": {
      "command": "node",
      "args": ["/path/to/zendesk-mcp-server/dist/index.js"],
      "env": {
        "ZENDESK_SUBDOMAIN": "your-company",
        "ZENDESK_EMAIL": "your-email@company.com",
        "ZENDESK_API_TOKEN": "your-api-token-here"
      }
    }
  }
}

Getting Your Zendesk API Credentials

Log in to your Zendesk Admin Center
Navigate to Apps and integrations > APIs > Zendesk API
Click the Settings tab
Under Token Access, click Add API token
Give it a description (e.g., "MCP Server")
Copy the token (you'll only see it once!)
Your subdomain is the first part of your Zendesk URL: https://YOUR-SUBDOMAIN.zendesk.com

Configuration

Add the configuration to your MCP settings file:

Cursor: ~/.cursor/mcp.json
Claude Desktop:
- macOS: ~/Library/Application Support/Claude/claude_desktop_config.json
- Windows: %APPDATA%\Claude\claude_desktop_config.json

See for a complete example.

Usage

Once configured, you can use natural language to query your Zendesk data:

Example Queries

Analyze feature feedback:

"Show me all feedback about our mobile app from the last 3 months"

Search tickets:

"Find all high priority bug reports from this week"
"What are users saying about the new dashboard?"

Weekend summaries:

"Summarize all tickets from this weekend"

Specific ticket details:

"Get full details and comments for ticket #12345"

Search help articles:

"Find all help articles about password reset"

Available Tools

The MCP server provides these tools that AI assistants can use:

Tool	Description
`search_tickets`	Search tickets with advanced query syntax (status, priority, tags, dates)
`get_ticket`	Get full details of a specific ticket including all comments
`search_articles`	Search help center articles
`get_article`	Get full content of a specific article
`search_feature_feedback`	Comprehensive analysis of feedback for a specific feature
`get_tickets_by_tag`	Get all tickets with a specific tag

Zendesk Query Syntax

When searching tickets, you can use these filters:

status: - new, open, pending, hold, solved, closed
priority: - low, normal, high, urgent
tags: - ticket tags
subject: - search in subject line
created> or created< - date filters (format: YYYY-MM-DD)
updated> or updated< - last updated date
Plain text for full-text search

Query Examples:

status:open tags:bug priority:high
tags:mobile created>2024-01-01
subject:"cannot login" priority:urgent
password reset

Permissions

🔒 This MCP server is READ-ONLY - it has zero write permissions to Zendesk.

✅ What it CAN do:

Search and read support tickets
Retrieve ticket details and comments
Search knowledge base articles
Analyze feature feedback
Query tickets by tags, status, priority, dates

❌ What it CANNOT do:

Create tickets
Update or modify tickets
Add comments to tickets
Change ticket status
Modify tags, priority, or assignments
Create or edit help articles
Delete anything

This read-only design makes it safe to use with shared API tokens for analysis and reporting purposes.

API Rate Limits

Zendesk enforces API rate limits:

Professional plans: 700 requests per minute
Team plans: 400 requests per minute

The server doesn't implement rate limiting internally, so be mindful when making large queries.

Troubleshooting

"Error: Missing required environment variables"

Make sure all three environment variables are set in your MCP config:

ZENDESK_SUBDOMAIN
ZENDESK_EMAIL
ZENDESK_API_TOKEN

"Zendesk API error (401)"

Check that your email and API token are correct
Verify the API token hasn't been revoked in Zendesk
Ensure you're using the correct authentication format

"Zendesk API error (404)"

Verify your subdomain is correct
Check that the ticket/article ID exists

Server not appearing in Cursor

Make sure you've restarted Cursor completely after adding the config
Check that the path in mcp.json is correct (if using local installation)
Verify the JSON syntax in your config file is valid

Development

Building

npm run build

Watch Mode

npm run watch

Running Locally

npm run dev

Make sure to set the environment variables:

export ZENDESK_SUBDOMAIN=your-company
export ZENDESK_EMAIL=your-email@company.com
export ZENDESK_API_TOKEN=your-api-token
npm run dev

Contributing

Contributions are welcome! Please feel free to submit a Pull Request.

Fork the repository
Create your feature branch (git checkout -b feature/amazing-feature)
Commit your changes (git commit -m 'Add some amazing feature')
Push to the branch (git push origin feature/amazing-feature)
Open a Pull Request

License

This project is licensed under the MIT License - see the file for details.

Security

⚠️ Never commit your API tokens to version control!

Your MCP configuration file should remain local to your machine and not be shared or committed to git.

wlaubernds/zendesk-mcp-server