vapvarun/zoho-desk-mcp-server
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The Zoho Desk MCP Server is an AI-powered support ticket management system that integrates with Claude AI to manage support tickets, customers, agents, and more through natural language.
Tools
Functions exposed to the LLM to take actions
zoho_list_tickets
List tickets with filters
zoho_get_ticket
Get ticket details with threads
zoho_create_ticket
Create new support ticket
zoho_update_ticket
Update ticket status/priority/assignee
zoho_reply_ticket
Add reply or private note
zoho_delete_ticket
Delete/trash a ticket
zoho_get_ticket_tags
Get all tags for a ticket
zoho_add_ticket_tags
Add categorization tags
zoho_list_contacts
List all customers
zoho_get_contact
Get contact details
zoho_get_contact_tickets
Get customer's ticket history
zoho_list_departments
List all departments
zoho_list_agents
List all support agents
zoho_get_agent
Get agent profile
zoho_search_tickets
Full-text ticket search
Prompts
Interactive templates invoked by user choice
No prompts
Resources
Contextual data attached and managed by the client