spoonbobo/otrs-mcp-server

3.3

If you are the rightful owner of otrs-mcp-server and would like to certify it and/or have it hosted online, please leave a comment on the right or send an email to henry@mcphub.com.

A Model Context Protocol (MCP) server for OTRS API integration, enabling AI assistants to manage OTRS functionalities through standardized interfaces.

Tools

Functions exposed to the LLM to take actions

create_ticket

Create a new ticket in OTRS

get_ticket

Get detailed information about a specific ticket

search_tickets

Search for tickets based on various criteria

update_ticket

Update an existing ticket's properties

get_ticket_history

Get the complete history of a ticket

Prompts

Interactive templates invoked by user choice

No prompts

Resources

Contextual data attached and managed by the client

No resources

Author

spoonbobo

Claim Ownership

Verify you have write access to the repository

Repository

https://github.com/spoonbobo/otrs-mcp-server

GitHub Stars

License

Apache License 2.0

Last publish date

2025-05-30

Last update date

2025-07-18

Server configs

in claude desktop

{
  "mcpServers": {
    "otrs": {
      "command": "docker",
      "args": [
        "run",
        "--rm",
        "-i",
        "-e",
        "OTRS_BASE_URL=https://your-otrs-server/otrs/nph-genericinterface.pl/Webservice/TestInterface",
        "-e",
        "OTRS_USERNAME=your-username",
        "-e",
        "OTRS_PASSWORD=your-password",
        "-e",
        "OTRS_VERIFY_SSL=false",
        "-e",
        "OTRS_DEFAULT_QUEUE=Raw",
        "-e",
        "OTRS_DEFAULT_STATE=new",
        "-e",
        "OTRS_DEFAULT_PRIORITY=3 normal",
        "ghcr.io/yourusername/otrs-mcp-server:latest"
      ]
    }
  }
}