ShunyaAI/snow-mcp

ServiceNow MCP Server (snow-mcp)

A comprehensive, production-ready, and extensible MCP (Model Context Protocol) server for interacting with a ServiceNow instance. This package provides a rich set of pre-built tools for managing nearly every aspect of ITSM, ITOM, and App Dev within ServiceNow, all callable via a simple, unified interface.

It allows developers and automation engineers to build powerful client applications, scripts, and AI agents that can perform complex, multi-step operations in ServiceNow without needing to handle the intricacies of the REST API directly.

Features

• Extensive Tool Library: Over 60 pre-built tools covering Incidents, Changes, Users, Service Catalog, Projects, and much more.
• Modular and Organized: Tools are logically grouped into modules for clarity and extensibility.
• Production-Ready: All tools include robust input validation and clear schemas powered by Pydantic.
• Easy to Use: Packaged as a standard Python library and installable via pip.
• Self-Documenting: A built-in CLI allows you to list all available tools directly from your terminal.
• Claude Desktop Integration: Seamlessly integrates with Claude Desktop for AI-powered ServiceNow automation.

Authentication

The server supports basic authentication with ServiceNow. Make sure your API user has the necessary roles and permissions for the operations you want to perform:

• itil: Basic ITSM operations (incidents, changes, requests)
• catalog_admin: Service catalog management
• user_admin: User and group management
• admin: Full administrative access

Rate Limiting

ServiceNow enforces rate limits on API calls. The server includes built-in retry logic with exponential backoff to handle temporary rate limit errors gracefully.

License

This project is licensed under the MIT License - see the file for details.

Changelog

v1.0.0

• Initial release with 60+ tools
• Support for ITSM, ITOM, and App Dev operations
• Complete documentation and examples