service-now-mcp
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The Service Now MCP Server is a Model Context Protocol server that integrates with the Red Hat Help Center ticketing system to automate and streamline the onboarding process for new employees.
The Service Now MCP Server is designed to facilitate the automation of ticket generation within the Red Hat Help Center ticketing system. By leveraging the Model Context Protocol (MCP), this server allows AI assistants to efficiently create and manage tickets, thereby expediting the onboarding process for new employees. The server communicates with Service Now APIs to provide a seamless experience in generating locker tickets and potentially other types of requests. This integration not only speeds up the onboarding process but also reduces the manual workload on HR and IT departments, allowing them to focus on more strategic tasks. The server can be deployed locally or within a containerized environment, making it flexible and adaptable to various deployment scenarios. Additionally, a mock server is available for testing and development purposes, ensuring a robust and reliable implementation.
Features
- Integration with Service Now APIs for ticket management
- Automation of locker ticket generation for new employees
- Support for local and containerized deployment
- Mock server for testing and development
- Environment variable configuration for flexible setup
Tools
open_locker_ticket
Generate a new locker ticket for the employee