morozsm/kayako-mcp-server
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The Kayako MCP Server is a Model Context Protocol server designed for the Kayako Classic REST API, facilitating efficient search, filtering, and analysis of support tickets by AI agents.
Tools
Functions exposed to the LLM to take actions
kayako_search_tickets
Search tickets across multiple fields
kayako_get_ticket
Get complete ticket details with optional conversation history
kayako_list_tickets
List tickets with advanced filtering and sorting
kayako_get_ticket_posts
Retrieve full conversation history
kayako_get_departments
List all departments (helper for filtering)
kayako_get_ticket_statuses
List all ticket statuses (helper for filtering)
Prompts
Interactive templates invoked by user choice
No prompts
Resources
Contextual data attached and managed by the client