genesys-cloud-mcp-server

genesys-cloud-mcp-server

3.3
communication

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A Model Context Protocol (MCP) server for Genesys Cloud's Platform API.

The Genesys Cloud MCP Server is designed to facilitate interaction with Genesys Cloud's Platform API through a Model Context Protocol server. It provides a suite of tools that allow users to perform various operations such as searching for queues, retrieving conversation volumes, and analyzing voice call quality. The server is particularly useful for developers looking to integrate Genesys Cloud functionalities into their applications, offering a streamlined way to access and manipulate data. Authentication is managed through OAuth, requiring specific environment variables to be set. The server is under active development as part of a personal project aimed at creating a conversational Business Insights tool, and it serves as a learning platform for MCP servers and LLM integration.

Features

  • Supports searching for queues by name with wildcard capabilities.
  • Retrieves conversation volumes and member counts by Queue IDs.
  • Provides voice call quality metrics for conversations.
  • Analyzes conversation sentiment and topics.
  • Offers conversation transcript retrieval.

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