MCP-ITSM
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This is an MCP-compliant server that implements the Model Context Protocol specification. It provides a standardized interface for Large Language Models to interact with multiple ITSM systems through a unified set of tools.
The MCP ITSM Integration project offers a unified interface for Large Language Models (LLMs) to interact with various IT Service Management (ITSM) systems such as ServiceNow, Jira, Zendesk, Ivanti Neurons for ITSM, and Cherwell. By leveraging the Model Context Protocol (MCP), this integration standardizes the interaction process, eliminating the need for LLMs to learn different APIs for each ITSM system. The server is MCP-compliant, providing a consistent toolset across all systems, and is designed to work seamlessly with Smithery. It supports intelligent routing, context management, and follows the MCP specification, ensuring a streamlined and efficient interaction with ITSM systems. The server is compatible with any MCP-compatible client, including the MCP Inspector CLI tool and Claude via MCP integration.
Features
- Unified Interface: Consistent tool definitions across all ITSM systems.
- Intelligent Routing: Automatically routes requests to the appropriate ITSM system.
- Context Management: Maintains context across interactions.
- MCP Compliant: Follows the Model Context Protocol specification.
- Smithery Integration: Designed to work seamlessly with Smithery.
Tools
create_ticket
Create a new ticket in any ITSM system.
get_ticket
Retrieve ticket details.
update_ticket
Update an existing ticket.
list_tickets
List tickets with filtering options.
assign_ticket
Assign a ticket to a user.
add_comment
Add a comment to a ticket.
search_knowledge_base
Search the knowledge base for relevant articles.
