zd-mcp-server
If you are the rightful owner of zd-mcp-server and would like to certify it and/or have it hosted online, please leave a comment on the right or send an email to henry@mcphub.com.
A Model Context Protocol (MCP) server that provides AI assistants like Claude with seamless integration to Zendesk Support.
The Zendesk MCP Server is a robust tool designed to integrate AI assistants with Zendesk Support, enabling natural language interactions with support tickets. This server allows users to search, create, update, and manage Zendesk tickets through conversational AI, making customer support more efficient and intuitive. It supports complete ticket management, including adding comments and notes, advanced search capabilities, incident and tag management, and secure authentication using Zendesk API tokens. The server is easy to install via npm or npx and can be configured with environment variables for seamless operation. It is compatible with various MCP clients, including Claude Desktop and Cursor IDE, and supports standard MCP protocols.
Features
- Complete Ticket Management: Create, read, update, and search Zendesk tickets
- Comments & Notes: Add public comments and private internal notes
- Advanced Search: Search tickets using Zendesk's powerful query syntax
- Incident Management: Retrieve and manage linked incident tickets
- Tag Management: Add and manage ticket tags and metadata
Tools
zendesk_get_ticket
Search work orders by ID
zendesk_get_ticket_details
Get ticket details, including comments
zendesk_search
Search tickets using Zendesk query syntax
zendesk_create_ticket
Create a new work order
zendesk_update_ticket
Update ticket properties
zendesk_add_private_note
Add internal comments to the ticket
zendesk_add_public_note
Add public comments to work orders
