JonathanNolanDC/GC-MCP-Server-PROD
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The Genesys Cloud MCP Server is a Model Context Protocol server designed to interface with Genesys Cloud's Platform API, providing a suite of tools for managing and analyzing conversation data.
Tools
Functions exposed to the LLM to take actions
Search Queues
Searches for queues by their name (supports wildcards).
Query Queue Volumes
Retrieves conversation volumes and member count by Queue IDs.
Sample Conversations By Queue
Retrieves a representative sample of Conversation IDs for a Queue ID.
Voice Call Quality
Retrieves voice call quality metrics for one or more conversations by ID.
Conversation Sentiment
Retrieves the sentiment for one or more conversations by ID.
Prompts
Interactive templates invoked by user choice
No prompts
Resources
Contextual data attached and managed by the client