JonathanNolanDC/GC-MCP-Claude
If you are the rightful owner of GC-MCP-Claude and would like to certify it and/or have it hosted online, please leave a comment on the right or send an email to henry@mcphub.com.
The Genesys Cloud MCP Server is a Model Context Protocol server designed to interface with Genesys Cloud's Platform API, providing tools and features for enhanced conversational insights.
Tools
Functions exposed to the LLM to take actions
Search Queues
Searches for queues by their name (supports wildcards)
Query Queue Volumes
Retrieves conversation volumes and member count by Queue IDs
Sample Conversations By Queue
Retrieves a representative sample of Conversation IDs for a Queue ID
Voice Call Quality
Retrieves voice call quality metrics for one or more conversations by ID
Conversation Sentiment
Retrieves the sentiment for one or more conversations by ID
Conversation Topics
Retrieves the topics for a conversation by ID
Search Voice Conversation
Searches voice conversations by optional criteria
Conversation Transcript
Retrieves conversation transcript
Prompts
Interactive templates invoked by user choice
No prompts
Resources
Contextual data attached and managed by the client