effytech/freshservice_mcp
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A powerful MCP server implementation that integrates with Freshservice for IT service management.
Tools
Functions exposed to the LLM to take actions
get_ticket_fields
Get ticket fields from Freshservice.
get_tickets
Get tickets from Freshservice with pagination support.
create_ticket
Create a ticket in Freshservice.
update_ticket
Update a ticket in Freshservice.
filter_tickets
Filter the tickets in Freshservice.
delete_ticket
Delete a ticket in Freshservice.
get_ticket_by_id
Get a ticket in Freshservice.
list_service_items
Get list of service items from Freshservice.
get_requested_items
Fetch requested items for a specific ticket if the ticket is a service request.
create_service_request
Create a service request in Freshservice.
send_ticket_reply
Send reply to a ticket in Freshservice.
create_ticket_note
Create a note for a ticket in Freshservice.
update_ticket_conversation
Update a conversation for a ticket in Freshservice.
list_all_ticket_conversation
List all conversation of a ticket in freshservice.
get_all_products
List all the products from Freshservice.
get_products_by_id
Get product by product ID in Freshservice.
create_product
Create a product in Freshservice.
update_product
Update a product in Freshservice.
create_requester
Creates a requester in Freshservice.
get_all_requesters
Fetch all requesters from Freshservice.
get_requester_id
Get requester by ID in Freshservice.
list_all_requester_fields
List all requester fields in Freshservice.
update_requester
Update a requester in Freshservice.
filter_requesters
Filter requesters in Freshservice.
create_agent
Create a new agent in Freshservice.
get_agent
Get agent by id in Freshservice.
get_all_agents
Fetch agents from Freshservice.
filter_agents
Filter Freshservice agents based on a query.
update_agent
Update the agent details in the Freshservice.
get_agent_fields
Get all agent fields in Freshservice.
get_all_agent_groups
Get all agent groups in Freshservice.
getAgentGroupById
Get agent groups by its group id in Freshservice.
add_requester_to_group
Add a requester to a manual requester group in Freshservice.
create_group
Create a group in Freshservice.
update_group
Update a group in Freshservice.
get_all_requester_groups
Get all requester groups in Freshservice.
get_requester_groups_by_id
Get requester groups in Freshservice.
create_requester_group
Create a requester group in Freshservice.
update_requester_group
Update an requester group in Freshservice.
list_requester_group_members
List all members of a requester group in Freshservice.
get_all_canned_response
List all canned response in Freshservice.
get_canned_response
Get a canned response in Freshservice.
list_all_canned_response_folder
List all canned response of a folder in Freshservice.
list_canned_response_folder
List canned response folder in Freshservice.
list_all_workspaces
List all workspaces in Freshservice.
get_workspace
Get a workspace by its ID in Freshservice.
get_all_solution_category
Get all solution category in Freshservice.
get_solution_category
Get solution category by its ID in Freshservice.
create_solution_category
Create a new solution category in Freshservice.
update_solution_category
Update a solution category in Freshservice.
get_list_of_solution_folder
Get list of solution folder by its ID in Freshservice.
get_solution_folder
Get solution folder by its ID in Freshservice.
get_list_of_solution_article
Get list of solution article in Freshservice.
get_solution_article
Get solution article by id in Freshservice.
create_solution_article
Create a new solution article in Freshservice.
update_solution_article
Update a solution article in Freshservice.
create_solution_folder
Create a new folder under a solution category in Freshservice.
update_solution_folder
Update an existing solution folder's details in Freshservice.
publish_solution_article
Publish a solution article in Freshservice.
Prompts
Interactive templates invoked by user choice
No prompts
Resources
Contextual data attached and managed by the client
