freshdesk_mcp

effytech/freshdesk_mcp

3.5
customer_data_platformscommunication

If you are the rightful owner of freshdesk_mcp and would like to certify it and/or have it hosted online, please leave a comment on the right or send an email to henry@mcphub.com.

An MCP server implementation that integrates with Freshdesk, enabling AI models to interact with Freshdesk modules and perform various support operations.

Tools

Functions exposed to the LLM to take actions

get_ticket_fields

Get ticket fields from Freshdesk.

get_tickets

Get tickets from Freshdesk with pagination support.

create_ticket

Create a ticket in Freshdesk

update_ticket

Update a ticket in Freshdesk.

delete_ticket

Delete a ticket in Freshdesk.

get_ticket

Get a ticket in Freshdesk.

search_tickets

Search for tickets in Freshdesk.

get_ticket_conversation

Get a ticket conversation in Freshdesk.

create_ticket_reply

Create a reply to a ticket in Freshdesk.

create_ticket_note

Create a note for a ticket in Freshdesk.

update_ticket_conversation

Update a conversation for a ticket in Freshdesk.

get_agents

Get all agents in Freshdesk with pagination support.

list_contacts

List all contacts in Freshdesk with pagination support.

get_contact

Get a contact in Freshdesk.

search_contacts

Search for contacts in Freshdesk.

update_contact

Update a contact in Freshdesk.

list_canned_responses

List all canned responses in Freshdesk.

list_canned_response_folders

List all canned response folders in Freshdesk.

view_canned_response

View a canned response in Freshdesk.

create_canned_response

Create a canned response in Freshdesk.

update_canned_response

Update a canned response in Freshdesk.

create_canned_response_folder

Create a canned response folder in Freshdesk.

update_canned_response_folder

Update a canned response folder in Freshdesk.

list_solution_articles

List all solution articles in Freshdesk.

list_solution_categories

List all solution categories in Freshdesk.

view_solution_category

View a solution category in Freshdesk.

create_solution_category

Create a solution category in Freshdesk.

update_solution_category

Update a solution category in Freshdesk.

create_solution_category_folder

Create a solution category folder in Freshdesk.

view_solution_category_folder

View a solution category folder in Freshdesk.

update_solution_category_folder

Update a solution category folder in Freshdesk.

create_solution_article

Create a solution article in Freshdesk.

view_solution_article

View a solution article in Freshdesk.

update_solution_article

Update a solution article in Freshdesk.

view_agent

View an agent in Freshdesk.

create_agent

Create an agent in Freshdesk.

update_agent

Update an agent in Freshdesk.

search_agents

Search for agents in Freshdesk.

list_groups

List all groups in Freshdesk.

create_group

Create a group in Freshdesk.

view_group

View a group in Freshdesk.

create_ticket_field

Create a ticket field in Freshdesk.

view_ticket_field

View a ticket field in Freshdesk.

update_ticket_field

Update a ticket field in Freshdesk.

update_group

Update a group in Freshdesk.

list_contact_fields

List all contact fields in Freshdesk.

view_contact_field

View a contact field in Freshdesk.

create_contact_field

Create a contact field in Freshdesk.

update_contact_field

Update a contact field in Freshdesk.

get_field_properties

Get properties of a specific field by name.

list_companies

List all companies in Freshdesk with pagination support.

view_company

Get a company in Freshdesk.

search_companies

Search for companies in Freshdesk.

find_company_by_name

Find a company by name in Freshdesk.

list_company_fields

List all company fields in Freshdesk.

view_ticket_summary

Get the summary of a ticket in Freshdesk.

update_ticket_summary

Update the summary of a ticket in Freshdesk.

delete_ticket_summary

Delete the summary of a ticket in Freshdesk.

Prompts

Interactive templates invoked by user choice

create_ticket

Create a ticket in Freshdesk

create_reply

Create a reply in Freshdesk

Resources

Contextual data attached and managed by the client

No resources

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